Frequently Asked Questions

We ship from our Lagos base to addresses across Nigeria. Orders within Lagos typically arrive within 1–3 business days of dispatch, while orders to other states usually take 3–7 business days depending on distance.

You'll get an email as soon as your order leaves our workshop, along with an estimated delivery window. Check the Shipping Policy page for full timelines and costs.

Email us your order number as soon as possible — if the order hasn't been dispatched yet, we can usually update the address before it ships.

Yes — every product on the site is priced in full before you buy, in either US Dollars or Nigerian Naira. There are no hidden fees added at checkout beyond the delivery cost shown before you confirm.

Prices are set in US Dollars and converted to Nigerian Naira using the toggle in the header. The currency you have selected at checkout is the amount charged to your card.

No. Payment is handled by a hosted payment partner, and card details entered at checkout are never stored on our servers.

Small appliances and electronics carry the manufacturer's standard warranty against defects. Keep your order confirmation as proof of purchase if you need to make a claim.

Out-of-stock items are clearly marked on the product page and can't be added to your cart. Popular items are usually restocked within a couple of weeks — check back or contact us for an estimate.

Not on the site yet — message us with the items and quantities you need and we'll quote a bulk rate directly.

Yes, unopened items in their original packaging can be returned within 7 days of delivery — see our Refunds Policy for exactly what qualifies and how to start a return.

Email us photos of the item and your order number within 48 hours of delivery and we'll arrange a replacement or refund, no questions asked.